Steps for the Microsoft Entra ID Admin:
Step 1: Navigate to your Enterprise Applications in Microsoft Entra ID and open the Workvivo Enterprise Application created previously.
From here open the Provisioning Section.
Step 2: Click "Attribute mapping"
On the window that opens, expand the Mappings section and click Provision Microsoft Entra ID Users
Step 3: Click into the mapping that is mapped to customappso externalID (see image below)
Step 4: Edit the following settings and save changes:
Set Match objects using this attribute = Yes
Matching Precedence = 2
Step 5: After the mappings are saved navigate back to the provisioning home page. Click Restart Provisioning.
This will initiate the provisioning cycle and the new teams will push over to Workvivo within 20-40 minutes.