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Deleting Content and the Moderator Role

Amanda McCarthy
  • Updated

As an Admin, you have the permission to delete others’ posts, comments and content like news articles and events.

Moderators can help system Admins moderate activities on the platform. For any frequent users that you trust, you could grant them this role via the Admin Dashboard and they will be able to delete posts and review reported posts as needed.

Note: Once content has been deleted it is permanently removed and can not be retrieved.

Device(s): Desktop & Mobile

Roles / Permissions:  Admin (all content types), Moderator (posts only)

Deleting Posts

As an Admin, you have the permission to delete others’ posts and content.

To delete another user’s post:

  1. Click on the “More Actions” (…) button
  2. Select “Delete Post”.
  3. Click ‘Okay’ when the pop-up message appears.

Deleting Comments

As an Admin, you have the capability to delete others’ comments.

To delete a comment:

  1. Open the Comments modal by clicking on the comment count under a post / article / event etc.
  2. Hover over the right hand corner of the comment until three dots appear.
  3. Click this and click ‘Delete’.

Archiving/deleting Articles, Events, Space Documents

For news, events and space documents, an Admin cannot delete the item from the activity feed. You must open the item itself.

  1. Open Manage News / Manage Events / Manage Documents and click “Manage” beside the item
  2. In the manage screen, you have the option to archive an article. 
  3. Find more details on archiving articles in here.

The Moderator Role

Moderators can help system Admins moderate activities on the platform. Moderators have the ability to:

  • Delete Others' Posts: Moderators can delete others' posts from the activity feed if required (updates, shout-outs, goal/value updates)
  • Review Reported Posts: If any user feels that a post doesn't adhere to the Terms & Conditions of the platform, they can choose to "Report Post" on Mobile and Desktop. Admins and Moderators will be notified that a post has been reported. Admins/Moderators can review it and delete it if appropriate. See our Reported Posts article for more information.

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