Ensure users can successfully sign in to Workvivo using Azure AD (Microsoft Entra ID) SAML Single Sign-On by confirming the user has been assigned access to the Workvivo Enterprise Application.
Error Message
If a user encounters the error:
“Sorry, but we’re having trouble signing you in”
"AADSTS50105: User is not assigned to a role for the application"
"AADSTS50105: Access is blocked unless the user is explicitly assigned"
this error is generated by Azure AD and indicates that the user does not currently have access to the Workvivo SSO application.
OR
Investigating the Azure AD User Assignment Error
Where the issue occurs
This error is generated during the Azure authentication flow, before the login request reaches Workvivo.
Because the request does not successfully complete in Azure, Workvivo is unable to authenticate the user.
Common cause
In most cases, the affected user is:
Not assigned to the Workvivo Enterprise Application in Azure, or
Not a member of a group that has been assigned access to the application
How to resolve the issue
The customer’s Azure IT Administrator should complete the following steps:
Sign in to the Azure Portal
Navigate to Enterprise Applications
Open the Workvivo application
Select Users and groups
Confirm that:
The user is directly assigned, or
The user belongs to a group that has been assigned access
Any recent group membership changes have fully synced in Azure
Once the user has been assigned access, they should be able to log in successfully.
Additional information
This error message is generated by Azure, not Workvivo
Workvivo does not control Azure user or group assignments
Workvivo Support cannot grant Azure application access on a customer’s behalf
Azure changes may take a short time to apply
Testing the login in a private or incognito browser window can help avoid cached session issues
Still having issues?
If the Azure configuration above has been confirmed as correct and the user is still unable to log in, please contact Workvivo Support for further assistance and investigation.