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Troubleshooting Okta SCIM Profile Update Failures

Bryan Byrne
  • Updated

Ensure users can be successfully provisioned and updated in Workvivo via Okta SCIM by confirming that all required user attributes are being sent correctly and that reactivation requests are supported.

Error Message

If an admin encounters the error:

“An error occurred while pushing a profile update to this app”

during user provisioning, this typically indicates an issue with the Okta SCIM payload, rather than a Workvivo platform outage.

In most cases, this error occurs when Okta attempts to send an invalid or incomplete profile update to Workvivo.

Where the Issue Occurs

This error is generated during the Okta SCIM provisioning flow, after Okta attempts to push a user profile update to Workvivo.

The request reaches Workvivo, but the payload cannot be processed successfully, causing the update to fail.

Common Causes

In most cases, the issue is caused by one of the following:

  • A required attribute is being sent as null or empty in the SCIM payload

  • Okta is attempting to reactivate a previously deactivated user, but the request method or parameters are not supported

  • A user attribute mapping in Okta is misconfigured or incomplete

  • The SCIM request does not meet the expected format for a POST or PATCH operation

How to Investigate the Issue

Okta Side

The Okta Administrator should:

  1. Open the Okta Admin Console

  2. Navigate to:

    • Applications > Workvivo > Provisioning

  3. Review:

    • User attribute mappings

    • Required fields being passed to Workvivo

  4. Confirm that:

    • No required attributes are mapped to null

    • Attribute values are present for affected users

  5. Retry provisioning the user on demand

Workvivo Side

Workvivo Support may need to:

  • Review SCIM logs in the database

  • Identify which attribute caused the failure

  • Confirm whether the request:

    • Contained a null value, or

    • Attempted a reactivation using an unsupported request type

This information helps determine whether a configuration change is required in Okta.

How to Resolve the Issue

Depending on the root cause, one of the following actions may be required:

  • Update Okta attribute mappings to ensure all required fields contain valid values

  • Modify provisioning settings to support reactivation flows (if applicable)

  • Retry the provisioning request after correcting the payload

  • Re-provision the user after removing invalid mappings

Once corrected, retry the profile update from Okta.

Additional Information

  • This error is generated by Okta, not directly by Workvivo

  • Workvivo does not control Okta attribute mappings

  • SCIM payloads must contain valid values for required fields

  • Reactivation behaviour may vary depending on SCIM configuration

Still Having Issues?

If the issue persists after reviewing attribute mappings and retrying provisioning, please contact Workvivo Support with:

  • The affected user’s email

  • Approximate timestamp of the error

  • Confirmation that the issue occurs during SCIM provisioning

Support can then review the SCIM logs and advise on next steps.

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