Ensure users can successfully sign in to Workvivo by confirming they are not logged in to multiple accounts in the same browser session.
Error Message
If a user encounters the error:
“Something went wrong”
when attempting to sign in, this typically indicates a browser session conflict, rather than an authentication, SSO, or platform availability issue.
In most cases, this error occurs when a user is logged into two different Workvivo accounts at the same time in the same browser, such as their own account and a delegated account.
Where the Issue Occurs
This error occurs during the login or session validation process in the browser.
Because the browser session already contains conflicting authentication data, Workvivo is unable to establish a valid session for the user and displays the error.
Common Cause
In most cases, the affected user is:
Logged into their own Workvivo account in one browser tab or window, and
Logged into a delegated Workvivo account in another tab or window
Using the same browser session for both accounts
This commonly happens when delegation is used for troubleshooting or administrative purposes.
How to Resolve the Issue
Ask the user to complete the following steps:
Log out of Workvivo completely
Ensure they log out from all open tabs and windows
Close the browser entirely
Re-open the browser and:
Either log in again normally, or
Open an Incognito / Private Browsing window
Log in to only one Workvivo account in that browser session
Once logged in using a single account, the error should no longer appear.
Best Practice When Using Delegation
To avoid this issue in future:
Always use an Incognito / Private browser window when delegating into another user’s account
Avoid logging into both a personal account and a delegated account in the same browser session
Additional Information
This error is not related to SSO configuration
This error is not related to user permissions
Clearing cookies or browser cache may also help if the session persists
Different browsers can be used simultaneously for different accounts if needed
Still Having Issues?
If the issue persists after logging out and using an incognito browser window, please contact Workvivo Support for further assistance and investigation.