Just Lauched: Seer Enhancements for a Smarter Employee Listening Experience

🚀 These features are now live - check out more details in the Seer section!

We’re excited to announce a series of upcoming enhancements to SEER, designed to make employee listening more flexible, insightful, and actionable.

These updates combine advanced survey configuration options with powerful AI-driven analysis - helping organisations capture richer feedback and turn it into meaningful action faster than ever.

What's Coming Soon

1. Multiple Questions per Driver

Admins will soon be able to include multiple questions per Driver in a single survey round. This means you can gather deeper insights into key engagement areas - like leadership, wellbeing, or values - without waiting for multiple survey cycles.

What’s changing:

• Choose between asking one question per Driver (default) or all enabled questions per Driver.
• Driver scores will automatically average responses across all included questions.
• Dashboards will display both Driver-level and individual question results for richer analysis.

Why it matters:
This gives organisations greater flexibility and diagnostic depth, helping uncover the “why” behind engagement scores in a single survey round.

 2. New 5 Point Likert Scale Option

SEER surveys will soon support a 5 point Likert scale, offering a familiar and intuitive way to measure agreement and sentiment.

What’s changing:

• Choose between the existing 11 point NPS scale or the new 5 point Likert scale.
• Responses range from Strongly Disagree to Strongly Agree.
• Dashboards and exports will automatically adapt to show favorability breakdowns (Favorable / Neutral / Unfavorable).

Why it matters:
This enhancement provides more flexibility for organisations that prefer traditional survey methodologies, making it easier to align SEER with internal reporting standards and benchmark data.

3. AI Comment Analysis for Manager Insights

AI powered comment analysis is expanding beyond admin dashboards - now coming to Manager Insights.

What’s changing:

• Managers will see AI generated topics, summaries, and prescriptive comments directly in their dashboards.
• Insights are available across Engagement, Drivers, and Comments tabs.
• Sentiment indicators and topic filters help managers quickly identify key themes and take action.

Why it matters:
Managers can now interpret team feedback faster and more effectively - without needing admin access - empowering them to respond to employee sentiment in real time.

4. AI Summaries for Filtered Segments

AI summaries are getting smarter and more contextual. With this update, summaries will dynamically adjust based on the filters you apply - such as department, location, or engagement driver.

What’s changing:

• The AI Summary banner in the Comments tab will now reflect only the filtered view.
• Filter chips will display which filters are active for full transparency.
• Works across both Employee Insights and Manager Insights dashboards.

Why it matters:
This makes it easier to understand what specific groups of employees are saying - without manually reading through filtered comments - saving time and improving clarity.

5. Secondary Internal Benchmark for Manager Dashboards

Managers will soon gain a new way to contextualise their team’s results with a Secondary Internal Benchmark.

What’s changing:

• In addition to the existing Company Average, admins can enable a second internal benchmark (e.g. Department, Region, or Leadership Group).
• Managers will see their Team Score, Company Score, and the new Secondary Benchmark Score side by side in dashboards.
• Admins can configure this in Employee Insights settings, choosing which team type the benchmark should represent.

Why it matters:

This enhancement provides richer context for performance comparison - helping managers understand how their teams stack up against both the wider organisation and a more relevant peer group. It supports more meaningful insights, better decision making, and stronger alignment across departments and leadership levels.

What do I need to do?

There’s nothing you need to do to prepare - these enhancements will be automatically available once rolled out to Workvivo Chat customers from July 30, 2026.

If you have feedback or questions related to this announcement or if you need general assistance with your Workvivo products, contact your Customer Success Team.