This integration with ServiceNow will allow you to search for content stored on your Service Now Knowledge Base directly through Workvivo’s advanced search filters.
Organizations can use many different applications to store and manage company information. As part of our mission to be the center of gravity for employee communications, we want to make it easier for your colleagues to find that information directly from Workvivo, helping to improve productivity and save time.
With our integrations into ServiceNow you can access documents directly in Workvivo.
Device(s): Desktop only
Roles / Permissions: General Users
How to Setup
Using Workvivo HQ? Jump to the Workvivo HQ configuration instructions.
Org Settings:
- As an Admin you can control what apps are available to connect to from the admin settings - Go to "App Integrations"
- Enable the Toggle on for ServiceNow
Connecting
You will then need to connect to your ServiceNow account to Workvivo.
-
Once you toggle ServiceNow on - you will be presented with a modal to add the following:
- Accept the data permissions - Click Next
-
Enter your ServiceNow subdomain
- For example, if you sign in at "acme.service-now.com", enter "acme".
-
Enter your ServiceNow username and password
- Make sure this account has admin roles & privileges.
- The minimum roles required should be admin, web_service_admin, and/or rest_admin.
- Once you add these - it will connect your account (this may take a few seconds)
- You will see that you are now successfully connected
- Click Next and Click Finish Set Up
- Reload App
Search
- General users will now be able to search for ServiceNow content directly from Workvivo
- Filters are available to further refine your search
- Content will open externally on ServiceNow
Note: This supports ServiceNow's Knowledge base only
Note: If your organisation does not have Workvivo HQ enabled, no further action is required. The following instructions apply only to organisations using Workvivo HQ.
How to Setup on HQ
If your organisation has Workvivo HQ enabled, navigate to Admin Hub > Integrations > Integrations Marketplace.
Search for ServiceNow, then select Setup.
Complete the required configuration steps to enable the integration. Once configured, the ServiceNow integration will be available in Workvivo HQ.
Connecting
You will then need to connect to your ServiceNow account to Workvivo.
-
Once you toggle ServiceNow on - you will be presented with a modal to add the following:
- Accept the data permissions - Click Next
-
Enter your ServiceNow subdomain
- For example, if you sign in at "acme.service-now.com", enter "acme".
-
Enter your ServiceNow username and password
- Make sure this account has admin roles & privileges.
- The minimum roles required should be admin, web_service_admin, and/or rest_admin.
- Once you add these - it will connect your account (this may take a few seconds)
- You will see that you are now successfully connected
- Click Next and Click Finish Set Up
- Reload App
Search
- General users will now be able to search for ServiceNow content directly from Workvivo
- Filters are available to further refine your search
- Content will open externally on ServiceNow
Note: This supports ServiceNow's Knowledge base only