You can get view, self-enrol and complete your journeys both via mobile and web. This way you make sure you're always in the loop and never miss an important content!
Device(s): Desktop and Mobile
Roles / Permissions:
- General User: General user who is fitting into the Journey's audience and has hit the Journey trigger.
- Web Notification: Appears by default.
- Email & Push Notifications: Appears if the user has the enabled the setting.
- Billboard: The Journey billboard appears in user's activity feed prompting them to complete the Journey.
- We show up to max 5 Journey billboards for active Journeys.
Clicking on notifications or the billboard brings the Journey's user to their Journey timeline that outlines the Journey details, and the intervals and steps that are assigned to them.
Please note that intervals and steps are sequential and need to be completed from the top before the user can progress in the Journey. The steps that are ready to begin are labeled as Not started. All future steps or intervals are locked and labeled as Coming soon.
To view the step that's shared with you, click on View button, once you have visited the step's content the step is marked as Completed, and the next step is unlocked.
For steps requiring an acknowledgement, clicking the step won't complete it. You must manually acknowledge the step to unlock the next one.
Please not that the survey steps are marked as Completed upon submission.
See Translate Option
You will now see a a 'See Translate' option on Journey message when the user's language does not match the language of the message. This is similar to the 'See Translate' feature on activity feed posts and will provide an automated translation of he content in the user's chosen profile language.
View and Access Your Journeys
To get access to all of your Journeys from desktop, click the Resources menu and select Journeys. From here you can see your In Progress, Completed, and Ended Journeys. Plus, you can enrol yourself in any of the evergreen Journeys at any time.
On mobile, you can find Journeys from the More menu:
Self Enrol into Journeys
To find Journeys you can self-enrol in, simply check the Discover section. Enrol whenever you feel it matches your needs and goals.
You can also un-enrol yourself from a Journey (Note: If you re-enrol, you'll need to take the Journey from the beginning again).