Always review the Technical Requirements before setting up a livestream to ensure the best experience.
To broadcast a Microsoft Teams meeting or webinar to Workvivo, you will need to have a paid Microsoft 365 account that has the option to allow live streaming of meetings and/or webinars enabled, and the Customised Streaming Preview app enabled for your account. Contact your Microsoft 365 administrator if you are unsure of whether this option is enabled for your account.
Please note that Microsoft Teams has the following limitations for RTMPS broadcasting (as of Sep 2025):
- Only the meeting organizer can go live
- Only Admins can broadcast, extra permissions needed
- Only scheduled meetings are supported - you can’t broadcast from an instant meeting
- Meeting registration must be enabled for the Teams meeting or you won’t be able to broadcast to an RTMPS feed
- If you share your screen, only the shared screen will be visible in the broadcasted stream - no video cameras will be displayed until screen sharing is stopped
Device(s): Desktop only to broadcast the livestream
Roles / Permissions: Livestreamer
Going live on Workvivo from Microsoft Teams
To go live on Microsoft Teams, make sure the meeting in question falls into the criteria above. If it does, you should see an “Apps” option in your Teams meeting.
Click the “Apps” button and search for “Customised Streaming” as shown in the following screenshot:
If you don’t see this option, it means one of many things:
- That the Customised Streaming app is not enabled for your account, OR
- Livestreaming is disabled for your organization, OR
- You are not the meeting organizer, OR
- You are in a live event, not a meeting or webinar, OR
- The meeting is an instant meeting, not a scheduled one, OR
- Registration was not enabled for the meeting.
If you’re sure the issue is not related to any of the above, please contact your Microsoft 365 administrator for further assistance.
After clicking on “Customised Streaming”, add it to the meeting by pressing the “Save” button in the dialog that appears. To get the information needed, you now need to go to Workvivo.
Note: This information will change each time you Livestream.
On Workvivo, click "Go Live" and configure the settings for your livestream. You can edit the Title, add a description if required, and update configuration options for Chat, Reactions, Recordings and Viewer Count.
Next, you can choose your audience for the livestream.
When you click Next, you will have the option to Broadcast on Workvivo (Native Livestreaming) or Broadcast using another app (RTMPS). When you select Broadcast using another app, hit "Next".
In this window:
- Copy the RTMPS URL from Workvivo and enter it into the "Stream URL" field on MS Teams
- Copy the stream key from Workvivo and paste it into the "Stream key" field on MS Teams
- Note: Do not close this window until your broadcast has commenced, otherwise you will cancel the livestream
When you are ready to go live, click the “Start streaming” button. Click “Allow” in the dialog that asks to confirm streaming meeting content and your stream will be live within a few moments.
Please note that it is not uncommon for Microsoft Teams to present the error “Something went wrong, please try again.” when you try to livestream.
It is unclear why this happens but is likely due to the fact that the feature is in preview in Microsoft Teams. Again, we highly recommend using a different platform to broadcast important meetings on Workvivo.
If you get this error, you can try leaving the Teams meeting and starting it again, or alternatively reach out to your Microsoft Teams contact to help troubleshoot the issue.
Live Hosting Experience on Workvivo
If users have opted in for livestream notifications and email notifications at a global level, they will receive the notification that you have gone live.
Once your MS Teams stream is broadcasting live on Workvivo, you will see the audience on the top left of the screen, as well as the Live Chat on the right. You have the option to Hide the Reaction Feed by clicking the three dots at the bottom of the screen.
Ending the Stream
To end the stream, press the "Stop streaming" button in Microsoft Teams, or end the call. It is recommended to end the Livestream on the third party application.
This will automatically end the Workvivo livestream. You can also use the “End Stream” button in the host view of the livestream on Workvivo. Note that stopping the stream from Workvivo will likely result in an error message “Something went wrong, please try again” displaying in the Customised Streaming window in Microsoft Teams. You can safely ignore this, it just means that the meeting is no longer being broadcast to Workvivo.
Livestream Post / Recording
When your Livestream ends, if "Enable Recording" had been selected in the livestream settings, the playback recording will be posted to the activity feed automatically and will be visible to everyone in your original Livestream audience. It takes approximately 20-30 seconds for the livestream to appear as a post on the feed.
As shown below, you can see a count of ‘Live Reactions’ and ‘Live Chat Messages’ on the activity feed item. These counts refer to engagement during the actual livestream itself, as opposed to reactions and comments on the activity feed item that come in after the livestream has ended. Messages sent during the livestream are not visible on the activity feed, however if you view the livestream recording they can be seen there. They can also be downloaded from the Analytics.
Livestreamer and platform Admins can also easily access Livestream analytics via the ‘Analytics’ button (more on Analytics below).
Livestream Analytics
Simply click the ‘Analytics’ button on the Livestream recording on the activity feed to access the analytics modal.
The following metrics are provided in Livestream Analytics;
- Livestream Duration: The total length of time the livestream was broadcasted.
- Unique Viewers: The count of individual viewers who watched the livestream at least once.
- Peak Viewers: The highest number of concurrent viewers reached during the livestream.
- Peak Time: The specific moment during the livestream when it had the highest number of concurrent viewers.
- Total View Time: The cumulative amount of time viewers spent watching the livestream.
- Avg. View Time: The average duration that each viewer spent watching the livestream.
- Reactions: The total number of reactions sent by viewers during the livestream.
- Chat Messages: The total number of chat message sent by viewers during the livestream.
- Unique Chatters: The count of individual viewers who sent a chat message at least once during the livestream.
- Avg. Framerate: The average frames per second (fps) of the video stream.
- Avg. Video Bitrate: The average data rate at which video content was transmitted in megabits per second (Mbps).
- Avg. Audio Bitrate: The average data rate at which audio content was transmitted in kilobits per second (Kbps).
- Concurrent Views: The total number of viewers watching the livestream simultaneously at any given moment.
- Live Delivered Time: The total duration of the livestream that was successfully delivered to viewers in real-time.
- Live Delivered Time by Country: The distribution of live delivered time among different countries.
- Ingest Framerate: The average frames per second (fps) of the video input source before encoding and transmission.
- Ingest Audio Bitrate: The average data rate (kbps) at which the audio input source was transmitted before encoding.
- Ingest Video Bitrate: The average data rate (Mbps) at which the video input source was transmitted before encoding.
- Keyframe Interval: The interval at which keyframes (complete video frames) are sent in the video stream, which affects video quality and compression efficiency.
- Live Input Time: The total duration of the livestream from its inception to its completion, including any pre-stream setup or delays.
- Recorded Time: The duration for which the livestream was recorded for on-demand viewing after the live broadcast ended.
You can also click on the three dots at the top right of the livestream recording post and click 'Analytics' to see additional playback analytics, including:
- Total livestream playback plays
- Unique livestream playback plays
- Total livestream playback finishes
- Average percentage watched
Streaming to External Users
Streaming to external users is supported differently than internal livestreams and requires additional setup and considerations. If you plan to run a livestream for an external audience, please contact your CSM in advance for best-practice guidance.
Click here to learn more about the Playback experience / how employees View a Livestream.