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Offline Mode for Mobile: Stay Connected

Gary Forde
  • Updated
Offline Mode allows employees to access important content in the Workvivo mobile app - even without an internet connection.
 
Whether your teams are on the move, working in remote locations, or experiencing poor connectivity, Offline Mode ensures that essential information remains available when it’s needed most.
 

What is Offline Mode?

Offline Mode lets users download and view content directly within the mobile app without needing an active internet connection.
 
Once downloaded, content remains accessible offline, including:
  • Pages and Articles
  • Folders and Documents
  • Embedded images
💡 Content is stored within the app for offline viewing and is not accessible outside of Workvivo.
 

Device(s): Available on mobile devices only (iOS and Android).

Roles / Permissions: Admins can enable / disable, All users can access Offline Mode.

What can be accessed offline?

From their Workvivo environment, users can download and access:

  • Pages
  • Articles
  • Folders
  • Documents
  • Embedded images in Pages, Articles, or Folders

⚠️ Note: Can only download accessible content available to you and it must be downloaded in advance.

Key Use Cases

  1. Frontline and Field Teams: Employees in remote or low-bandwidth environments - such as manufacturing sites, warehouses, retail stores, or field operations - can access essential documents like safety procedures, checklists, and training materials offline.
  2. Travel and Mobility: For teams frequently on the move, such as airline crews or logistics staff, Offline Mode ensures uninterrupted access to company updates, policies, and reference materials during flights or in transit.
  3. Business Continuity: In critical situations where connectivity is lost, Offline Mode guarantees that employees can still retrieve the information they need to perform their roles safely and effectively.

How It Works

Offline Indicator

When you're offline, a banner will appear at the bottom of the screen to indicate that you're currently without an internet connection. You can still access all your downloaded content during this time.

 

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Downloading Content

Pages & News Articles
  1. Open the mobile app and navigate to the content you want to save.
  2. Tap the Download icon to save the content for offline access.

 

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Documents & Files
  1. Open the mobile app and navigate to the content you want to save.
  2. On the folder or document, long press the item and tap 'Save for Offline Access'
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Accessing Offline Content

  1. Open the mobile app.
  2. Go to Settings → My Downloads.
  3. View and open your saved content.

 

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Managing Downloads

To remove downloaded content:

  • Go to My Downloads
  • Long-press an item
  • Select 'Remove from Downloads'

Note: Content is not downloaded to your device, it is only made available to view offline in the Workvivo app. Removing downloads helps free up space on your device.

Administrator Controls

If you're an Admin, you can control Offline Mode availability for your organisation:

  1. Go to Admin Hub > Platform > General Settings > Features
  2. Toggle Enable Offline Mode On or Off

Best Practices for Success

  1. Plan Ahead: Encourage users to download essential materials before traveling or entering low-connectivity zones. This proactive approach ensures uninterrupted access when it matters most.
  2. Prioritise Critical Content: Focus on downloading high-value resources such as safety manuals, compliance documents, and operational guides. This helps manage device storage efficiently.
  3. Keep Content Updated: Remind users to refresh their downloads periodically to ensure they have the latest versions of documents and policies.
  4. Empower Administrators: Administrators should monitor usage and storage policies, ensuring that Offline Mode aligns with organizational data governance and security requirements.
  5. Communicate the Benefits: Highlight how Offline Mode supports productivity, safety, and accessibility - especially for frontline and mobile employees. This helps drive adoption and engagement across teams.

Why It Matters

Offline Mode helps ensure that every employee - regardless of location or connectivity - can access the information they need. By enabling offline access, organisations can:

  • Support frontline and mobile workers
  • Improve operational resilience
  • Ensure critical information is always within reach

In short: Offline Mode keeps your workforce informed, prepared, and productive - anytime, anywhere.

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