Mobile Redesign FAQ's

What’s new in the redesigned Mobile App?

The app is faster, more intuitive, and frontline-first, with a redesigned Home, Spotlight, navigation, and new features like Dark Mode and Workvivo AI.

 What does the UI stand for in mobile UI?

It stands for ‘User Interface’.

 How do I enable Dark Mode?

Go to More > Settings > View All > Theme and select Dark Mode.

 Where are the Spaces now?

Spaces are now accessed via the left-hand side panel under “My Spaces.”

 Will Pinned and Starred Spaces be  available in the new Mobile App?

The new Pinned Spaces and Starred Spaces feature will be added to Mobile in Q1.

Can users switch between the old and new Mobile App?

No, once your org has rolled out the new Mobile App, you won't be able to switch back to the old version.

What happens with multi-language organizations?

Pre-programmed labels translate automatically; custom labels do not.

How do I post in the new app?

The + icon is now at the top of the Home screen.

How are the app buttons styled?

Buttons follow the organization’s primary colour. In Dark Mode, they are white.

How does the navigation bar work if Chat is enabled?

The Chat icon appears, leaving four tabs instead of three tabs.

Where are notifications in the new UI? Did I miss the "bell" icon somewhere?

Notifications have been labeled as ‘Inbox’ in the new UI. They are accessible by tapping the ‘Inbox’ tab in the bottom navigation bar.

I do not have/want Journeys enabled in my organization - how do I disable this?

You will only see the Journeys functionality on mobile if you have enabled it for your organisation.

How do I add a mobile banner?

You can add a Mobile banner in the Themes section of the Admin Tools. Choose your theme and click edit, then toggle “Apply Mobile Banner” and upload the image. More information can be found in our help centre article here

For posting on mobile, is it a full rich text editor or a slimmed down version?

For Posting, the new app will have the same editor that you have today in the existing Mobile App.

Are billboards still at the top?

Yes! Billboards will still show at the top of the feed as they do today.

Will it be possible to access the admin tab through the app thanks to this update?

At the moment no. However admin functionality on the mobile app is something that we are looking at for the future.

Can we see the mega menu on mobile?

Yes, the Mega Menu will still be available in the app but it will be easier to find that before. You can see this in the demo video.

Is there a default mega menu set up as part of the new mobile UI, or do we need to design and configure this ourselves before launch?

The Mega Menu is a feature that is already available on our current Mobile experience and you can configure it in your Admin tools. Whatever configuration you have set up for Mega Menu currently will apply to the New Mobile Experience.

Can we make the mega menu more prominent on the app and what will the structure look like?

The Mega Menu in the current Mobile App is tricky to find in the right hand navigation bar. In the New Mobile Experience, it is more prominent in the new More section and easier to find.

Can you view the full calendar (events) instead of just 'upcoming' (like on desktop)?

You cannot see the full calendar view within the New Mobile UI. It is designed to be as simple as possible to access key information/comms but we will share this feedback with our Product Team.

Is the web experience remaining the same for now?

Yes, the web experience will remain the same for now but keep your eyes peeled for future updates.

Any plans for dark mode on desktop?

Not yet, but we’ll definitely keep that in mind for future roadmap considerations.

Can you please explain what 'offline mode' entails and how users will enable this?

Offline Mode is part of our future roadmap and will not be released as part of this release. Closer to the time of release we will have separate communications to showcase its functionalities. Keep your eyes peeled for that!

Could you confirm if offline mode is going to be available this year?

Yes it most certainly will be. It is currently scheduled for Q1.

Are there any changes/updates to the Translation API in the new app?

There will be no changes or updates to the translation API in the new app.

Can you tell us more about the new Inbox/notifications feature in the app please?

Inbox is the labelling for notifications in the new app. It will work the same as the notification bell does today.

Will there be a guide to the posting image size formats?

Yes, this can be found in our Help Centre: https://support.workvivo.com/hc/en-gb/articles/19366827247389-Customer-Enabled-Branding-Customizing

With the new mobile experience, are image uploads in posts still limited to 5 at a time?

Yes, image uploads will be limited to 5 as they are today.

Any changes with Account Delegation on mobile?

There are no changes to Account Delegation.

Will there be a native iPad app?

There is a native iOS app which covers both iPhone and iPad. Optimised for phones, but works on tablets.

What is the Chat feature?

The Chat referred to in the demo is our native Workvivo Chat which is one of our paid add-ons. If you would like to learn more you can visit our Help Centre or reach out to your Workvivo Customer Success Manager.

Will pages look the same in Mobile as they do now?

Pages will look the same as they currently do. However, our Product team is hard at work looking at the future for our Pages feature. Keep your eyes peeled and you should see some updates in the coming months!

Will admin users be able to post articles from mobile?

Great question! As part of the new Mobile UI no. However, we are looking at bringing more features to the Mobile apps so I’d recommend adding a feature request for this!

I do not have/want AI enabled in my organization - how do I disable this?

You will only see the Workvivo AI functionality on mobile if you have enabled it for your organisation.

Is Workvivo AI available to everyone or is it a paid add on?

Workvivo AI is available to all customers for free. If you would like access please reach out to your Workvivo point of contact and we can get it enabled for you.

Why is AI limited to Compose & Ask?

Surveys cannot be created on Mobile, so AI survey generation is not supported on Mobile.

Can we customise the AI’s tone of voice and approved phrasing to match our brand?

That is a great question, currently we do not have a customisation specific to your brands tone of voice but it is something we are considering in our future roadmap.

What sort of information can the "ASK" AI feature provides to the users? Is it external information or internal/corporate information sourced from the files/data shared within the platform?

The Ask AI feature allows users to access information from the Workvivo help centre, and Pages and articles that you have allowed the AI to access. All of this is configurable in the AI Admin section so that you can tailor it to the preferences for your organisation.

Do we get analytics on what people are asking the AI most, so we can identify gaps in comms or training?

Workvivo AI does not provide analytics as to what users are asking the most.

Currently AI bot reads pages and articles - what other parts of the platform can the AI bot read?

At the moment, it can also read the company values and also the Workvivo Help Centre.

Does the AI bot analyze information from posts and provide it in responses?

No, Workvivo AI can only access Pages to Articles that you allow it access to.

How do I enable Spotlight on Mobile?

Go to Admin > Spotlight Admin > toggle “Enable Spotlight on Mobile.”

How do I add a new tab?

Enable the tab for a target audience and set its publish date in Spotlight Admin on Web.

Why can’t I see a tab on my device?

Either the tab is in draft, you’re not in the audience, or there are no widgets in the tab.

How do I add a widget to a tab?

In Spotlight Admin, select the tab and add a widget. Then set the audience for it.

Why can’t I see a widget I added?

Either you’re not in the audience for that tab/widget or the widget has no data to display.

How do I reorder tabs?

Drag tabs left or right in Spotlight Admin on Web.

How do I reorder widgets?

Drag widgets up or down in Spotlight Admin on Web.

How do I move a widget from one tab to another?

Drag and drop the widget into the desired tab.

How do Quick Links widgets work?

The order of icons is based on the order in the app folder. Admins can reorder via Admin > Sort. More information on creating folders can be found here

Will users see content that is not relevant to them?

No, content is filtered by audience. Only users in the selected audience see the widgets.

Can the spotlight be tailored to different departments/locations?

Yes you can tailor both the overall tabs and the individual widgets to specific audiences. This will allow maximum flexibility when configuring Spotlight for your end users.

Is it planned to be possible to identify individual members, rather than only teams, when selecting the audience for a specific post?

There are no plans to allow you to select specific users when selecting an audience for a post.

Can we preview the tabs before publishing them?

No preview function currently available. Tabs must be published to see them on mobile.

Can we set Spotlight as the default landing page?

Not yet, but the app remembers the last tab users were on. This feature is on the feedback roadmap.

When can we start working on customizing Spotlight?

The Spotlight admin section will be available on the date you choose for your Go Live date. We do have a Spotlight configuration guide included in the Change Management Pack, so if you wanted to think through your configuration in advance, you will have what you need to do so.

When can we move to the new Mobile App?

You can choose either February 3rd or March 3rd. If no date is selected, your organization will automatically move on March 3rd

What rollout dates are available?

February 3rd or March 3rd. If no date is selected, your organization will automatically move on March 3rd.

How do I select a rollout date?

You can select your rollout date using this link: Go Live Sign Up Form.

What happens after I select a date?

Once your date is selected, the update will apply automatically on that day. No further action is needed ahead of rollout.

Can we move earlier than February 2?

No, February 3rd is the first available rollout window for the new mobile experience.

Can we have a different date instead of those 2 options?

These are the only dates we’re running to help everyone move smoothly onto the new mobile app together. Coordinating the rollout across all customers means we can offer the best possible support, resources, and guidance during the transition. We don’t have alternative dates available, so please choose whichever of these two works best for you.

Will all users be moved automatically?

Yes. When your organisation rolls out on its selected date, all users will move to the new mobile experience at the same time.

Will admins be able to have get access to get familiar before 'Go Live'?

We don’t have the option to only update specific users before the org rollout. We do however have the Change Management pack which has resources such as the demo, posters, gifs to help you prepare. Our Help Centre also has a ‘Before & After’ article which shows every change.

Will users need to update/redownload their app?

There will be no app update or re-download required. Once enabled,users will see the new experience when they next open the app.

Is the rollout final for everyone after March 3rd?

Yes. March 3rd is the final date for the transition to the new mobile experience.

Is there a timeline for defaulting all orgs to the new app?

Yes. March 3rd is the final date for the transition to the new mobile experience.

What support is available during rollout?

You’ll have access to the recorded webinar to watch back at any time, along with a Change Management pack designed to help you plan and manage the transition internally across your organisation.

Can we preview the new app before rollout?

At this time, the new mobile experience can’t be previewed ahead of rollout. To help you prepare, we recommend watching the overview video and webinar recording, which walk through the key changes in detail.

What if our organization has multiple languages?

Pre-programmed labels translate automatically in the Mobile app and admins can create separate Spotlight tabs to support multiple languages if needed.

If an organisation doesn't yet use the mobile app, I'm assuming once they start using it, they would automatically use the updated version?

It would depend on your go live date for Workvivo and when you intend to start using the app. Everyone will be live on the New Mobile Experience after March 3rd at the latest. But you do have the option to choose February 3rd if you would prefer to have it earlier.

We have 2 types of mobile users - those on managed devices and those on their personal device. How does the push to these audiences differ?

The push would be the same. There will be no app update or re-download required. Once your org has gone live with the New Mobile Experience, users will see the new experience when they next open the app.

Are we able to measure who is on the new experience and who is using the old version?

Once your org has gone live on the new Mobile experience, everyone will be moved over to the new version, so you won't need to measure this.

When will the Change Management packs be ready?

We’ll be sharing a follow-up email this week with the webinar recording and our Change Management pack to help you plan your rollout internally.

How can we get help if we have questions?

The Help Centre is your best first stop, with step-by-step guidance and detailed articles covering setup, features, and rollout. You can also refer back to the webinar recording for additional context.

Will CSMs support us during rollout?

Yes, your Customer Success Managers will support your questions as needed. We recommend starting with the Change Management pack and Help Centre resources, which cover most common questions and provide practical guidance for a smooth rollout.

How can we ensure employees are ready for the update?

We recommend checking out our best practices for launch in the Change Management Toolkit. It gives examples of what to share and how to use the provided resources to communicate what’s new.

Can we schedule training for our admins?

Yes. Admin-focused webinars and recordings are available to help teams prepare and get comfortable with the new experience.

How can we track engagement post-rollout?

You can use Workvivo Analytics to monitor adoption, engagement, and usage trends after rollout.

Who should we contact if widgets or tabs aren’t showing correctly?

First, check that the correct audiences are set and that the widget or tab has content to display. If issues persist, contact your Customer Success Manager.

Are there tips for multi-language organizations?

Are there tips for multi-language organizations?
Yes. Creating separate tabs for different languages can help support optional or custom content where translations are needed.

How can we provide feedback about the new app?

If you would like to submit feedback on any of our Product features, please go to our Product Portal https://productportal.workvivo.com/tabs/3-launched and click 'Submit Idea' in the top right.