Workvivo's Livestream feature lets you broadcast live to your teams or the whole company, with an interactive chat option. If you expect more than 15,000 viewers, please inform Workvivo at least a week in advance. Make sure ports 443 and 8443 are open, and that you have a reliable internet connection (11 Mbps or higher). Livestreamers need to be assigned roles by system admins. You can have up to 14 co-hosts on a livestream, which is recorded automatically and accessible on both web and mobile (portrait mode). Comments made during the livestream won’t be visible after the event but will be available in the analytics.
Broadcast live to colleagues in teams, spaces or even the entire company with interactive chat and engagement!
Always review the Technical Requirements before setting up a livestream to ensure the best experience.
Note: If you are hosting a livestream on mobile, the stream may become disrupted when moving between larger areas such as different office buildings.
Device(s): Web, Mobile
Roles / Permissions: Livestreamer
How to enable the Livestream feature
To start a livestream, you need to have the Livestreamer role.
A system admin will need to contact your Customer Success Manager to enable the Livestreaming capability for your organization and to assign the 'Livestreamer' role to their user account.
Once livestreaming has been switched on for your organization, any system admin can then grant this role to other users too.
Assigning Livestreamer role to other users
- Open Admin > Tools > People > People Manager and find the user you wish to grant the Livestreamer role to
- Select Edit and click on Security
- Click on Grant Role and find 'Livestreamer' from the drop down menu. Click 'Grant'
- This user can now start a Livestream from both web and mobile
The user will now see the 'Go Live' option on the top of the main activity feed.
Recorded Livestream Playback Subtitles
To set up default subtitle languages for Recorded Livestream Playback:
- Go to Admin → Tools → Localisation → Video Subtitle Translations
- Add your preferred subtitle translation languages. These will be available on all livestream recordings.
Starting a Livestream on Web and Mobile
Web
Click "Go Live" and configure the settings for your livestream. You can edit the Title, add a description if required, and update configuration options for Chat, Reactions, Recordings and Viewer Count.
Next, you can choose your audience for the livestream.
When you click Next, you will have the option to Broadcast on Workvivo (Native Livestreaming) or Broadcast using another app (RTMPS). When you select Broadcast on Workvivo, you can enable Subtitles and Translated Subtitles (in a whole host of languages), and set the primary language that will be spoken during the Livestream.
Next you will be prompted to set your microphone and camera access. Please note that bluetooth headphone/microphone is not currently supported for hosts.
Note: The bar below the Microphone option indicates microphone volume levels, not a loading status.
On the next screen you will have the option to add up to 3 co-hosts (this is the maximum).
- Please note the co-host must be added to the platform in order to be a co-host. You can invite an external user to be a co-host as long as they have been added as an 'external user' to the platform.
- Inviting external co-hosts requires an additional setting, please submit a request via the Help Center to enable this setting. Skip this step if you don't need to invite any co-hosts.
Once you click Finish, you will be brought to your Preview screen. From here you can Mute, Stop Video, manage Co-hosts and configure other Settings such as changing microphone or camera, enabling background blur, showing subtitles and editing Livestream details. Once you are happy with everything, click Go Live.
Live Hosting Experience on Workvivo
If users have opted in for livestream notifications and email notifications at a global level, they will receive the notification that you have gone live.
Once you are Live, you will see the timer and viewer count update at the top right of the screen, as well as any Live Chat messages. The options mentioned previously will remain in the menu bar at the bottom of the screen.
Click "End" to finish the livestream.
Livestream Post / Recording
When your Livestream ends, if "Enable Recording" had been selected in the livestream settings, the playback recording will be posted to the activity feed automatically and will be visible to everyone in your original Livestream audience. It takes approximately 20-30 seconds for the livestream to appear as a post on the feed.
As shown below, you can see a count of ‘Live Reactions’ and ‘Live Chat Messages’ on the activity feed item. These counts refer to engagement during the actual livestream itself, as opposed to reactions and comments on the activity feed item that come in after the livestream has ended. Messages sent during the livestream are not visible on the activity feed, however if you view the livestream recording they can be seen there. They can also be downloaded from the Analytics.
Livestreamer and platform Admins can also easily access Livestream analytics via the ‘Analytics’ button (more on Analytics below).
Livestream Analytics
Simply click the ‘Analytics’ button on the Livestream recording on the activity feed to access the analytics modal.
The following metrics are provided in Livestream Analytics;
- Livestream Duration: The total length of time the livestream was broadcasted.
- Unique Viewers: The count of individual viewers who watched the livestream at least once.
- Peak Viewers: The highest number of concurrent viewers reached during the livestream.
- Peak Time: The specific moment during the livestream when it had the highest number of concurrent viewers.
- Total View Time: The cumulative amount of time viewers spent watching the livestream.
- Avg. View Time: The average duration that each viewer spent watching the livestream.
- Reactions: The total number of reactions sent by viewers during the livestream.
- Chat Messages: The total number of chat message sent by viewers during the livestream.
- Unique Chatters: The count of individual viewers who sent a chat message at least once during the livestream.
- Avg. Framerate: The average frames per second (fps) of the video stream.
- Avg. Video Bitrate: The average data rate at which video content was transmitted in megabits per second (Mbps).
- Avg. Audio Bitrate: The average data rate at which audio content was transmitted in kilobits per second (Kbps).
- Concurrent Views: The total number of viewers watching the livestream simultaneously at any given moment.
- Live Delivered Time: The total duration of the livestream that was successfully delivered to viewers in real-time.
- Live Delivered Time by Country: The distribution of live delivered time among different countries.
- Ingest Framerate: The average frames per second (fps) of the video input source before encoding and transmission.
- Ingest Audio Bitrate: The average data rate (kbps) at which the audio input source was transmitted before encoding.
- Ingest Video Bitrate: The average data rate (Mbps) at which the video input source was transmitted before encoding.
- Keyframe Interval: The interval at which keyframes (complete video frames) are sent in the video stream, which affects video quality and compression efficiency.
- Live Input Time: The total duration of the livestream from its inception to its completion, including any pre-stream setup or delays.
- Recorded Time: The duration for which the livestream was recorded for on-demand viewing after the live broadcast ended.
You can also click on the three dots at the top right of the livestream recording post and click 'Analytics' to see additional playback analytics, including:
- Total livestream playback plays
- Unique livestream playback plays
- Total livestream playback finishes
- Average percentage watched
Mobile
Starting a livestream from mobile
- From the activity feed click on the + in the top right hand corner, form there select the livestream option.
- You may be prompted to allow access to your mic and camera
- Don't worry you won't be going live just yet!
4. Similarly to web, you will have a number of options to help you set up your stream before going live.
5. Once you are happy with the settings on your stream you can click 'Finish' to go to the Preview screen (not to Go Live yet).
On the preview screen, once you're happy with the setup, you can click "Go Live" to begin livestreaming.
Once you are Live, you will see the timer and viewer count update at the top right of the screen, as well as any Live Chat messages. Click "End" to finish the livestream.
Note:
- Depending on the mobile device you are using the layout might look slightly different.
- Livestream needs to be in portrait mode on mobile.
Top Tips and things to remember when Hosting a Livestream
- You need to have the Livestreamer role.
- Always follow the Technical Guidelines for livestreaming.
- Reduce background noise and stay close so the audience can hear you.
- Switch off your camera if you are not speaking so the focus remains on the speaker.
- Always test in advance.
- You can have a maximum of 4 hosts.
- Use portrait mode only on mobile.
Streaming to External Users
Streaming to external users is supported differently than internal livestreams and requires additional setup and considerations. If you plan to run a livestream for an external audience, please contact your CSM in advance for best-practice guidance.
Click here to learn more about the Playback experience / how employees View a Livestream.
Check out this article to see how you can Link a Livestream to an event.