To become a member of a private space, a user can either be invited to, or they can request to, join the space. When a user requests to join a space, you can manage their request from the Join Requests area.
Device(s): Desktop; Mobile.
Roles / Permissions: Space Owner; Space Admin.
Join Requests area
The Join Requests area features a table where you can review all outstanding requests, approve or decline requests, and view information about prior approval decisions. You can also filter the list of requests by All, Waiting Review, Approved, or Declined. Use the chips above the table to filter as required.
- User: The name of the user who requested to join the space.
- Requested On: The date and time the user submitted their request to join the space.
- Status: The current status of the approval decision.
- Waiting: The approval decision hasn't been made yet.
- Approved: The request to join has been approved.
- Declined: The request to join has been declined. If you decline a request to join a space and provide a reason for declining, it is displayed in the table.
- Actions: Approve, decline, or view more information about the request.
Accessing the Join Requests area
You can access the Join Requests area by clicking on the notification you receive from a user that wants to join the space or by clicking selecting Join Requests from the Admin menu within the space.
Approving a request to join a space
- Navigate to the Join Requests area.
- In the table, in the row of the request you want to approve, click Approve.
The user is granted access to the space.
Declining a request to join a space
- Navigate to the Join Requests area.
- In the table, in the row of the request you want to decline, click Decline.
- Optional: In the Decline Request modal, click the Add a Reason for Declining Request toggle switch, and enter the reason for declining the request in the text area.
- Click Decline.
The user's request is declined and they cannot access the space. If you have included a reason for declining the request, the user receives an in-app notification, and, if enabled, an email notification with the reason.
The reason is also added to the request in the Join Requests table and can be viewed by other users who can access this table.
Viewing requests to join a Space
Requests that are currently awaiting review, approved requests, and declined requests can be reviewed in the Join Requests table. The user who submitted the request, when it was submitted, the approval status, when it was approved or declined, and who approved or declined the request can all be reviewed.
- Navigate to the Join Requests area.
- In the table, in the row of the request you want to review, click View.