We are excited to announce the launch of our Partner Center. 🎉
What is the Workvivo Partner Center?
Workvivo Partner Center is a portal that allows our Partners to securely access their customers' Workvivo environments and deliver a better customer experience.
To begin with, we are releasing two capabilities:
1 - Easier way to log into your customers' environments
The Workvivo Partner Center will provide you and your team easy access to your customer environments. There will be a Partner Support user profile created in every customer instance for you to login. This access allows Partners to support the account, to ensure service levels are met, and that the account functions as intended.
2 - Enhanced customer onboarding experience
The Workvivo Partner Center will allow standardized onboarding practices across regions and partners, ensuring consistency in the customer experience. For example, the Partner Support profile will have the following roles by default - Admin, IT Admin, and Developer. Note that profile cannot be deleted by an end user.
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How to Gain Access:
Only individuals requiring access will be added as Users by Workvivo. These Users will be provided by the Partner Organization and validated by Workvivo.
Once created, Users will receive a Password Setup email from Workvivo that they need to verify within 60 minutes.
Once logged in with their new password, the User will be asked to set up their MFA.
Press the Plus Icon (+) on the lower right of the Authenticator App and Scan the QR Code.
Add in the Auth Code provided on the Authenticator App.
Once this is complete, the user will now be able to see the Customer Organisations associated with them as Partner users.
From this list they will have the ability to log in via the Partner Support Account.
Please refresh your browser to ensure the connection is active and click "LogMeIn".
Note:
- User accounts are suspended if there is no activity for 3 weeks. Please a request via the Help Center > Workvivo Partner Network to restore your access.
- If the customer organisation URL changes after being setup in Partner Center, the connection will be lost. You will see a sad face icon under Connection Verified header. Please submit a request via the Help Center > Workvivo Partner Network to recreate the Connection.
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This is just the initial release and we have an exciting roadmap ahead to bring more capabilities onto the portal to support you and your customers.
For queries or issues accessing the Partner Center, please submit a request via the Help Center > Partner Network Support.