This is a feature that provides greater insight into users, messages, and channels. It offers immediate access to chat metrics aggregated from your organisation, enabling more relevant and pragmatic insights.
Device(s): Web Only
Roles / Permissions: Admins to Review and Action
Availability: Chat is a Paid add-on, to learn more please reach out to Sales or your Workvivo point-of-contact. This feature is on by default for all Chat users
Metrics
Workvivo's Chat Analytics depicts user behavior through seven metrics: messages, messages per user, new channels, active channels, message senders, message viewers, and new users.
Metrics can be adjusted by the default date ranges or by selecting a custom date range.
| Metric | Description |
| Created Users | Users who started to use chat in this period |
| Messages Sent | Messages that have been sent during the selected date range |
| Messages per User | Average number of sent messages per user during the selected date range |
| Message Senders | Users who have sent at least one message during the selected date range |
| Message Viewers | Users who have seen at least one message during the selected date range |
| Channels Created | New channels created during the selected date range |
| Active Channels | Channels where at least one message had been sent during the selected date range |