Device(s): Mobile and Web
Roles / Permissions: Users
Availability: Quoted Replies and Reply threads are available by default for all Chat users
Quoted Replies
Adding quoted or inline replies to Workvivo Chat makes conversations clearer, more organised, and easier to follow.
Employees can respond directly to specific messages, keeping context front and centre - even in busy group chats.
This feature helps teams stay aligned, reduces miscommunication, and brings more structure to fast-moving discussions. It’s a simple yet powerful way to make collaboration feel more natural, focused, and connected.
Simply select Quote Reply or Swipe right on a specific message and you can respond directly in the main chat channel.
- Action Available on both web and mobile that says "Quote Reply"
- This shows a preview of the message you are replying to if its an image, or file or media - it indicates the type of attachment
- Users can only quote reply to one message at time
- Users can to reply to a reply, the newest message sent becomes the quoted one
- Users can pin, forward, react to a quoted reply
- Quote Reply is now prioritised reply option on the selective actions, swiping on the message will also force the quote replies, threads will be secondary.
Threads
Message threads are fantastic way to keep conversations going on specific topics but not to overwhelm the whole channel. There are a couple of things to know.
Replying in Threads
Users have the ability to reply to a specific message in threads. On mobile long press on the message to see the option to reply or slide to the right (iOS only) to start a thread
On desktop you will need to right click and choose to reply in thread which opens a new side panel.
Thread Notifications
When you receive a message in a thread you will get a notification of a new message. The thread with a new message will be highlighted with a red dot and made visible to you. Opening a channel with threads does mark all messages in a thread as read.
Unread Messages
Setting messages to Unread gives Workvivo Chat users the ability to manually mark individual messages or entire channels as unread, helping them flag items for later follow-up and maintain focus in busy conversations . The feature is available by default on both Web and Mobile, with full cross-platform synchronization
Mark Message as Unread: Hover (Web) or long-press (Mobile) another user’s message → select Mark as Unread → channel shows unread badge .
Mark Channel as Unread: From channel list quick actions → select Mark as Unread → badge count of 1 appears