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Chat - Custom Presence & Status

Wayne Speight
  • Updated

Overview

Enable richer communication with Custom Presence & Status, a  chat feature that lets users set personalised availability indicators and status messages. This enhances clarity, reduces interruptions, and improves collaboration across teams.

Device(s): Web and Mobile
Roles / Permissions: General Users
Availability: Included with Chat feature (paid add-on)

How It Works & Benefits

  • Personalised Presence Indicators
    Users can manually set their status (e.g., “In a meeting,” “Working remotely,” “Out for lunch”) in addition to automatic presence detection (online, offline, on a call, Do Not Disturb).
    • Benefit: Colleagues know your availability at a glance, reducing unnecessary pings and improving response timing.
  • Enhanced Context & Clarity
    Custom statuses provide context beyond default presence states.
    • Benefit: Helps teammates understand your current focus or availability, fostering smoother workflows and better collaboration.
  • Improved Team Coordination
    Especially useful for remote or distributed teams.
    • Benefit: Reduces miscommunication and aligns expectations across time zones and work styles.

Step-by-Step: Setting Your Custom Presence & Status

Access Presence Settings

On Web: 

  • On Chat, Click on the Avatar on the top of the Channel list → Hover over the current status - Adjust to Online (Auto), Busy, Away, Out of Office 
  • Also Click your profile avatar in the top-right corner → Hover over the current status - Adjust to Online (Auto), Busy, Away, Out of Office 
  • On Mobile: On the side navigation there is an update status menu, this is also accessible from Chat when you click on the Avatar on the channel list. 

 

 

Create a Status

Type a custom message (up to 100 characters) to reflect your current activity or availability.

Set Duration (Optional)

  • Choose how long the status should remain active (e.g., 30 minutes, 1 hour, 4 hours until end of day/Week or custom).
  • Or leave it indefinite until manually cleared.

 

Clear or Update Status

  • To remove: go back to Set Status and select Clear Status.


Visibility of Status

  • When messaging someone - their status will show up on the footer of the channel. 
  • The same would show up in the group channel if you tag someone.
     

 

On Mobile

Set your Status

Do Not Disturb

  • Users can disable all Chat notifications from this menu also.
  • Similar to your custom status - Notifications can be set to DND for specific periods of time (e.g., 30 minutes, 1 hour, 4 hours until end of day/Week or custom).
  • Do Not Disturb can be set as its own Presence/Status also - you can also overwrite this to one of the other Presence indicators. 
    • Eg Set Presence to Out of Office, and Disable your notifications for 1 week 

Web View

 

Mobile View

 

 

 

 

 

 

 


 

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