We have a Custom Widgets feature which allows the insertion of HTML code in to our web platform. This is similar to how you would add Google Analytics or an Intercom / Zendesk chat bubble to a website.
Why not surface your Support Help Desk to allow colleagues to easily raise tickets or search help articles?
If you would like to provide us with HTML code, one of our engineers will vet it and once approved, they will add the code to your Workvivo instance. This HTML snippet should be written by an experienced web developer.
Examples include chat bots, help desks, employee wellbeing check-ins, calendar plug-ins, share price widget and many more.
Below is an example of a Support Desk widget:
Clicking on the widget would open an interface like this:
Please bear in mind that Workvivo cannot monitor or support the working of this code so the widget may need to be removed if there are any unexpected effects or if the custom widget is incompatible with elements of an evolving platform.
This feature is intended for use cases such as chat bots rather than changing the look or behaviour of Workvivo e.g. changing the font colour.