Chat - Video and Voice Calls

Workvivo supports Video and Voice calling for both 1 to 1 and group chats. We are leveraging Zooms Video SDK to power this, This creates immersive, real-time interactions with unmatched reliability and quality. It will elevate employee comms for front line and desk staff to the next level with the best-in-market solution trusted by millions globally

• Reducing Communication Silos: Teams often rely on separate apps for video and voice calls, which can create silos and disrupt workflows. Integrated calling in Workvivo’s chat would centralize comms, making collaboration seamless and more efficient.
• Enhancing Remote Collaboration: As remote and hybrid work models persist, real-time voice and video communication on the same platform fosters better collaboration, creating a more connected team experience.
• Boosting Engagement in Real-Time Interactions: Chat alone can feel impersonal, especially for complex or sensitive topics. Video and voice calls provide a richer communication medium that increases engagement and makes interactions feel more human, enhancing the employee experience.
• Reducing Decision-Making Delays: Employees can quickly switch from chat to voice or video calls to resolve urgent issues without needing to set up a separate call in another tool. This reduces friction and speeds up decision-making processes.
• Improving Accessibility and Inclusion: Some employees may prefer or need to communicate verbally rather than through text (e.g., due to disabilities or language barriers). Having integrated voice and video options allows more employees to engage in ways that suit their preferences or needs, creating a more inclusive environment.

Device(s): Web and Mobile

Browser Compatibility: Video/Voice calling on Chrome and Edge Browsers

Roles / Permissions: General Users

Availability: Paid add-on, to learn more please reach out to Sales or your Workvivo point-of-contact. Video & Voice calling is an optional feature 

To start a Call in Chat

Each Channel in Chat will have a new call to action to start a video and voice chat in the head of the channel.

Calling Screens

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A user will receive a notification for calling on the web

In the Call

When a user is in the call they will be able to control their video settings to turn video on/off. They will also be able to mute themselves. 

Users will be able to see all participants in group calls this will be in Gallery view with pagination. Active speakers will also be highlighted.

When in the call, you can also send messages in chat. Previews will pop up on the call allowing you to navigate back to see the message.

Note:

• Group calls are limited to 5 people by default (please reach out to support or our CSM if you need to increase to a max of 15)

• The CallKit UI on mobile is only available for 1-to-1 calls at the moment. Group call will receive a push notification. 

• Users Camera and Video are off by default when the call starts. Users can set these defaults in the Call Settings.