Space Promotion and Discovery

Example use case

There is a San Francisco Running Club Space in my company. I live in Barcelona. This space is not relevant to me and just takes up room on my Spaces Homepage, making it busy, overwhelming to navigate, and harder to find spaces that are relevant to me.

Setting the Preferred Audience on this space to San Francisco ensures that I will no longer see it in Spaces Homepage or featured widgets. However, if there is a particularly interesting, relevant, or engaging post in that space, such as a colleague running a marathon for charity, the post can still be shared with me to interact and engage with.

Note:

• Preferred Audience is designed to optimize content relevancy and is not a gating or security feature. Space settings, such as whether the space is private or public, still apply.
• You cannot set a Preferred Audience for a hidden space.
• Preferred Audience only applies to Spaces, not Space Categories.
• Admins can view all spaces on their Space Homepage and on the Space search results page by enabling the Show all Spaces toggle.

Selecting a preferred audience when creating a Space

1. In the top navigation bar, click Explore, and then click Spaces.
2. On the Spaces page, on the right–hand side of the page, click Create Space.
3. Configure the settings for the space as required. For more information, refer to Creating a Community Space or Creating a Corporate Space.
4. Click the Preferred Audience dropdown list.
   • If you want every user to be able to see the space, click Everyone, and then click OK. Everyone is the default Preferred Audience setting for spaces.
   • If you want only specific teams of users to see this space, click Teams, select the teams you want to include, and then click OK.
5. Click Save.

Selecting a preferred audience when editing a Space:

1. In the top navigation bar, click Explore, and then click Spaces.
2. On the Spaces page, on the space you want to edit, click Open Space.
3. Configure the settings for the space as required. For more information, refer to Creating a Community Space or Creating a Corporate Space.
4. Click the Preferred Audience dropdown list.
   • If you want every user to be able to see the space, click Everyone, and then click OK. This is the default Preferred Audience setting for spaces.
   • If you want only specific teams of users to see this space, click Teams, select the teams you want to include, and then click OK.
5. Click Save.

Preferred Audience for Categories

Setting a preferred audience for a Space Category helps to ensure the Spaces Homepage remains streamlined and user-centered. It allows Admins to create specialised filters that only appear for the users who need them.

Users outside the selected preferred audience for a category will not see that category chip or swimlane on their Spaces Homepage.

Example use case

Your organisation has a Retail Operations category used to group spaces for frontline staff. For employees in Corporate HQ, this category may not be relevant and adds unnecessary clutter to their navigation.

By setting the Preferred Audience for the Retail Operations category to the Store Staff team, only those users will see the filter. Corporate HQ staff will have a cleaner view of the categories that matter most to them.

Note:

• Setting a preferred audience for a category does not impact the preferred audience of a space in that category.
• Preferred Audience for Categories is a visibility feature designed to optimise navigation; it does not restrict access to the spaces within that category if a user finds them via search.
• Admins can still view all categories within the Admin Hub to manage the full organisational taxonomy.

Selecting the preferred audience for a Category

1. As a System Admin, go to the Spaces section under the Explore tab.
2. In the top-right corner of the page, click Manage Spaces.
3. Click Categories.
4. On the Manage Categories page, in the row of the category you want to add space to, or remove them from, click the Ellipsis icon.
5. Click the Preferred Audience dropdown list.
   • If you want every user to be able to see the category, click Everyone, and then click OK. Everyone is the default Preferred Audience setting for categories.
   • If you want only specific teams of users to see this category, click Teams, select the teams you want to include, and then click OK.
6. Click Save.

Featured Spaces

You can now configure up to twenty spaces to be featured in the Activity Feed.

Featured Spaces, as a feature, enables your organization to push and promote key spaces to wider audiences to communicate important information, foster collaboration, and encourage joining and participating in spaces.

The selected featured spaces will be displayed within the user’s Activity Feed and in a dedicated Featured Space area on the Spaces Homepage. From these areas, a user can quickly access the space or instantly join it in one click.

If you have selected one space, that space will always be shown in the Featured Space areas. If you select more than one, the space that is displayed will change each time a user refreshes their page or navigates to the page.

Note: If you are already in the space you won't see that space within the 'Featured Space' section.

You can select up to twenty spaces to be featured at one time. Only one space will be featured for a user at a time.

1. In the top navigation bar, click Admin, and then click Admin Hub.
2. Click Spaces.
3. In the Space Content Promotion area, navigate to the space you want to feature.
4. Under Featured Space, enable the toggle for the space.

Trending Space

Leverage our new Trending algorithm to automatically promote the most popular, active, and recently-created spaces on the Activity Feed, and in a dedicated area on the Spaces Homepage.

Within their Activity Feed, users will be presented with a carousel of six trending spaces which they can easily browse and join with a click of a button. On the Spaces Homepage, a Trending Spaces area will feature three of the six trending spaces on the right-hand side of the page at any one time; these will change each time the page is reloaded or refreshed.

Enabling this feature dynamically surfaces trending spaces to all users, ensuring that the people in your organization are aware of spaces that are prominent, active, and relevant at that time.

Enabling Trending Spaces

1. In the top navigation bar, click Admin, and then click Administration.
2. In the left-hand menu, click Space Promotion.
3. At the top of the page, under Space Promotion, enable the Enable Trending Spaces toggle.

Sharing Spaces

When you share a space in an update, users are now presented with a rich preview of the space within the post. The preview provides a link to the space, a description of the space, and a cross-section of the space’s members, to give users a picture of what the space is about.

A single-click button to join the space is also provided, enabling users to quickly and easily join if interested in the space.

Note: Ensure that you share the link in the following format, and that the URL does not contain any information after the Space ID.

https://company.workvivo.com/spaces/4530

Spaces Onboarding Screen

Optionally, as part of the Workvivo onboarding process, a Spaces screen can now be included to introduce users to your organization’s spaces. This will establish the concept of spaces for new joiners as early as possible, while enabling users to easily join the spaces they want when setting up their profile and selecting their preferences.

The user will be presented with Trending Spaces, Featured Spaces, and up to ten space categories that have been created by your organization. A maximum of six spaces will be previewed for each category.

Note: This is an optional onboarding screen. To enable this feature, contact your CSM.