The snapshot dashboard is a quick way to see how well your platform is performing and help you identify any areas for a deeper analysis, this contains a mix of charts and graphs from the other (more detailed) dashboards. This can be a great temperature check, or can be useful to take a screenshot for reporting to leadership.
Device(s): Web only
Role(s): Admin, Analytics Viewer
Availability: Out of the box, enabled by default
Access the Snapshot Analytics Dashboard from Admin > Analytics.
Activation Gauge Charts
These gauges show the key "go-live stats" or initial adoption stats for your organization. These can all be filtered by Primary/Secondary/Tertiary Team but not date, this is point-in-time data accurate to the latest hour.
Activation rate - the activation rate is the most useful metric for organizations to understand how many users have logged into Workvivo out of all the provisioned accounts (user accounts in the People Directory). This snapshot will show you the total number of activated users as of the last hour.
Onboarded rate - the onboarded rate is a useful metric for organizations that have terms and conditions setup within Workvivo - it will confirm how many people have completed the onboarding screens and accepted the T&Cs for the platform. Users who have activated but not onboarded have likely dropped off during the onboarding screens.
Mobile app users - this snapshot shows you the total number of users who have ever logged in on the Workvivo mobile app. This is a useful onboarding metric for organizations that have desk-based / knowledge-based and deskless / frontline workers to get a sense of adoption.
Profile picture uploads - this snapshot shows you the rate of profile picture uploads - this is a useful engagement metric for your teams. Bring the people directory to life and set a go-live target for this!
Monthly, Weekly and Daily Active Users
The following charts on this dashboard can be filtered by date range. The default time period for these filters is six months prior to the current date.
- Monthly Active Users (MAU) - this is a metric that provides a sense of how many users are regularly using the platform on a monthly basis. This is a good metric to understand recurring users because it allows for variance in employee capacity and availability when viewing overall usage of the platform.
- Weekly Active Users (WAU) - some organizations prefer a more granular view than MAU so it can be useful to see weekly active trends over time. This can also indicate recurring users or highlight busy weeks, for example, those linked to specific campaigns.
- Daily Active Users (DAU) - this metric is useful in identifying spikes in activity or specific days of the week where employees are more active.
Feed Posts, Comments and Reactions over time
This shows the total number of posts, comments and reactions over the time period selected. This is useful to quickly monitor content creation and engagement and ensure there are no unexpected dips.
Total Accounts Provisioned, Activated and Onboarded over time
These two graphs show how the number of provisioned, activated and onboarded users has changed over time. These can be viewed as total numbers, as well as viewing activated or onboarded numbers as a percentage of the provisioned number.
Use the total numbers to understand how your users have grown or changed over time. Use the percentages to ensure that you’re maintaining a healthy activation rate as your provisioned users grow, or to monitor and measure any campaigns to improve activation rates.
What if I want more data?
More detailed data on all of the above is available out of the box, click here to read more about our Platform Analytics & Reporting. If you feel you need even more reports or charts, our Advanced Analytics offering may be of interest to you. Reach out to your CX Manager to learn more.