The activation dashboard provides your organization with a top-down view of activation across all users. This will help you identify the teams or areas within your organization where employees need extra encouragement to log in and activate their Workvivo accounts. Our Analytics Dashboard updates hourly, on the hour. You can download these reports by clicking the three dots on the top right hand corner above each table.
Note: In Jan 2024 we released an updated version of this dashboard to improve usability which combined the Snapshot and Drilldown tabs into one single dashboard.
Device(s): Web only
Role(s): Admin, Analytics Viewer
Availability: Out of the box, enabled by default
Note: All data in this dashboard is updated hourly on the hour (UTC) with the exception of monthly/daily data which is updated at the end of the day/month UTC time.
Activation Gauge Charts
These gauges show the key "go-live stats" or initial adoption stats for your organization.
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Activation rate
The activation rate is the most useful metric for organizations to understand how many users have logged into Workvivo out of all the provisioned accounts (user accounts in the People Directory). This snapshot will show you the total number of activated users as of the last hour.
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Onboarded rate
The onboarded rate is a useful metric for organizations that have terms and conditions setup within Workvivo - it will confirm how many people have completed the onboarding screens and accepted the T&Cs for the platform. Users who have activated but not onboarded have likely dropped off during the onboarding screens.
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Mobile app users
This snapshot shows you the total number of users who have ever logged in on the Workvivo mobile app. This is a useful onboarding metric for organizations that have desk-based and deskless / frontline workers to get a sense of adoption.
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Profile picture uploads
This snapshot shows you the rate of profile picture uploads - this is a useful engagement metric for your teams. Bring the people directory to life and set a go-live target for this.
Activation Metrics by Team
This table allows you to view the activation KPIs at a team level to easily compare which teams or areas of the business might need some more comms/support to get on board. This is a pivot style table so you can drill down into more specific groups (e.g. locations within a department) if needed.
By default it will display the hierarchy of Primary Team -> Secondary Team -> Tertiary Team. For some organization’s configuration, it may be more applicable to show this as Tertiary Team -> Secondary Team -> Primary Team. There is an option to switch to this order if that applies for your organization.
Activated / Onboarded User Report
This table allows you to identify the users who have or have not activated and onboarded. It also provides a list of users who have completed other adoption indicators, such as uploading a profile picture or logging in via the mobile application.
These data points can be useful as a proxy indicators of engagement and adoption of Workvivo in an organization. They can also be used to measure the effectiveness of any campaigns you may have around uploading profile pictures or downloading and logging in on the mobile app.
Total Accounts Provisioned, Activated and Onboarded over time
These two graphs show how the number of provisioned, activated and onboarded users has changed over time. These can be viewed as total numbers, as well as viewing activated or onboarded numbers as a percentage of the provisioned number.
Use the total numbers to understand how your users have grown or changed over time. Use the percentages to ensure that you’re maintaining a healthy activation rate as your provisioned users grow, or to monitor and measure any campaigns to improve activation rates.
You can use the quick filters above to filter these graphs to the date ranges you are interested in. Note that these graphs are organisation-wide, and cannot be filtered by team.
Activation Rate over time by Team
These graphs show the monthly activation rates over time on a team and team type basis. This will help you understand which teams are doing well, or which teams may need more support. It is most useful when filtered by Team(s) or Team Types, which can be done via the quick filters just above the chart. Note that Primary/Secondary/Tertiary Team filters do not apply to these visuals.
You may decide that a table format is an easier way to digest this information, and this can be easily achieved by selecting the Table option beside the quick filters.